Which channels does Squidfy support?

WhatsApp, Instagram, Messenger, TikTok and a live-chat widget for your website all feed one shared inbox. You connect WhatsApp, Instagram and Messenger in one click through Meta's official login, and the same leads, AI replies and team assignments work across all of them.

Do I need a new WhatsApp number?

You connect a number through Meta's official WhatsApp Business Platform. You can use a new number, or an existing business number that isn't tied to a personal WhatsApp account. We'll guide you through the connection step by step.

What are AI tokens, and what happens when I run out?

Tokens measure how much text the AI reads and writes when it drafts replies. Each plan includes a monthly allowance, shown live on your Billing page. If you reach the limit, the AI pauses and your team keeps replying by hand — nothing is charged automatically.

Will the AI make things up?

The AI answers only from your own Knowledge Base — FAQs, products, policies and documents. When it doesn't know, it hands the chat to your team and logs the question so you can add the answer.

Can my team take over a chat?

Yes. Anyone on your team can jump into any conversation at any time, pause the AI for that chat, and resume it later. You can also set keywords like “human” or “manager” that hand the chat to a person straight away.

Which languages does it support?

The dashboard is available in English and Arabic. The AI replies in the language your customer writes in, including voice notes.

How does billing work? Can I cancel?

You pay for a month or a year with a card through Ziina. There is no automatic renewal: when the period ends, your account moves back to the Standard plan unless you renew. We email you a reminder before that happens, and you can upgrade at any time — unused days are credited to your new plan.

Is my customers' data safe?

Messages are stored securely and are never used to train AI models. Each account is isolated from the others, and you can request deletion of your data at any time. See our Privacy Policy and Data Processing Agreement for details.

Squidfy

The all-in-one CRM for every customer channel

Stop Losing On Every Channel

WhatsApp, Instagram, Messenger, TikTok and your website chat in one shared inbox — with leads, campaigns, content, ads and AI-assisted replies drawn only from your own knowledge base, and your team always in control.

Get Started Book A Demo

WhatsApp
Instagram
Messenger
TikTok
Web chat

Inbox

Sara

Omar

Instagram

Layla

Messenger

Khalid

TikTok

Sara

Message

Watch how Squidfy works

From the first message to a closed deal — one shared inbox, AI replies and your whole team.

See Squidfy in action

A look inside the product your team will use every day.

One inbox for every channel

Every conversation from WhatsApp, Instagram, Messenger, TikTok and your website, with assignments, internal notes and AI replies.

Sample data, for illustration.

squidfy.com/inbox

Search chats

Sara

Do you have a 2-bedroom for October?

Omar

Instagram

What are your opening hours?

Layla

Messenger

Can I book for Saturday?

Khalid

TikTok

Is delivery free?

Mariam

Website

Thanks, that works!

Sara

WhatsApp · Assigned to Noor

AI replied

Hi! Do you have any 2-bedroom units available for October?

Yes, we have one on the 3rd floor, AED 1,450/mo. Want a tour?

Yes please, Saturday morning.

Internal note: tour booked, send location pin

Built for businesses that talk to customers on social

Small & growing business
Teams with field staff
Clinics, agencies & service providers
Stores, creators & brands

If your customers message you on WhatsApp, Instagram, Messenger or TikTok, Squidfy fits right in!

Meet your customers where they already are

Connect each channel in one click and answer everyone from a single inbox — with the same leads, AI and team behind all of them.

Shared inbox, templates, campaigns, calls and AI replies on the official Business Platform.

Instagram

Direct messages and comments, plus posts, stories and reels you can schedule.

Messenger

Reply to your Facebook Page's messages and manage its posts and comments.

TikTok

Bring TikTok messages and leads into the same pipeline as everything else.

Website chat

A live-chat widget for your site that feeds the same inbox.

More than an inbox

Shared inbox

Every channel, one conversation list, with assignments and internal notes.

AI replies

Answers drawn only from your own knowledge base, with a human always one click away.

Leads & pipeline

Every contact captured automatically and moved through your own Kanban stages.

Campaigns

Template broadcasts, drip sequences and segments, with delivery and reply insights.

Content & scheduling

Publish and schedule posts, stories and reels to Facebook and Instagram, with insights.

Ads

Run click-to-message ads and see results next to the conversations they start.

Calls & bookings

Voice calls from the browser and appointment booking from the chat.

Catalog & orders

Share products, take orders and follow them up where the customer already is.

What Squidfy helps you do?

Woman relaxing on a chair while messaging on her phone

Hi, I need to know your prices

Sure! Here's our pricing...

Answer questions automatically

"What are your prices?"
"Are you open today?"
"What documents do I need?"

Business colleagues shaking hands after a meeting

Track every lead automatically

Captured from every chat, no manual entry
Kanban pipeline with custom stages
Assign conversations to your team

Support your team internally

Faster answers
Fewer interruptions
Better focus

Use your own knowledge

Upload PDFs and files
No mixed-up answers
Grounded only in what you provide

Built for your industry

See how businesses like yours use Squidfy to answer faster and win more customers.

Dentist examining a patient in a dental clinic

Dental clinics

Real estate

Waiter standing in a restaurant dining room

Restaurants

Hairstylist colouring a client's hair in a salon

Beauty salons

Salesman shaking hands and handing car keys to a customer

Car dealerships

Personal trainer helping a woman lift weights in a gym

Gyms & fitness

Receptionist behind the front desk of a luxury hotel

Hotels

Person packing an online order into a cardboard box

E-commerce

See all industry guides

Your whole team, in their pocket

Squidfy works on any phone. Reply to customers, get a notification the moment a chat needs a person, and pick up where a teammate left off.

Instant notifications for chats that need a person
The full inbox, pipeline and contacts on mobile
Nothing to install: open it in your phone's browser

Sara

Can I see the apartment on Saturday?

Of course! Morning or afternoon?

Morning works. 10am?

Message

A chat needs a person

Sara is asking about a viewing.

How it works?

Connect your channels
WhatsApp, Instagram, Messenger and TikTok, one click each
Set up your inbox and knowledge base
You stay in control from one simple dashboard
Go live everywhere
Leads and questions start flowing into one inbox

Simple pricing. Pay as you grow.

Every plan includes the multi-channel shared inbox, lead pipeline, knowledge base and AI-assisted replies — priced in AED.

Save 20% when you pay annually.

Standard

Answer every WhatsApp, Instagram and Messenger chat with AI and your team, from one inbox.

AED99/ month

billed monthly

2 users included
1 WhatsApp number
Meta’s WhatsApp message charges are billed to you directly

Get started

Key features

Official WhatsApp API: Connect your own number through Meta’s Cloud API
Omnichannel inbox: WhatsApp, Instagram, Messenger, TikTok and a website chat widget
AI replies: An AI agent trained on your knowledge base, PDFs and website
Lead pipeline: Kanban stages, tags, custom fields and internal notes
Campaigns: Template library, single sends, drips, segments and scheduling
Ads & commerce: Click-to-WhatsApp ads, catalog, orders, Shopify & WooCommerce
Email support: Help from our team by email

Usage

• AI usage: 15M tokens / month
• Team seats: 2
• Active WhatsApp numbers: 1
• Campaigns: up to 5,000 recipients each

Need more than Business?

Higher volumes, more WhatsApp numbers, custom limits or a tailored setup — tell us what you need and we'll put a plan together.

Talk to sales

Prices shown in AED. Need a custom volume or a multi-brand setup? Talk to us.

This is the Squidfy subscription only — WhatsApp itself (Meta's own charges for campaign/template messages) is billed separately, directly to your own WhatsApp Business payment method, not to Squidfy.

No New App. No Complex Software. Just Your Channels, With Your Whole Team Behind Them.

Get Started

Built to be trusted

Official Meta & TikTok APIs

Built on the official WhatsApp, Instagram, Messenger and TikTok platforms — no unofficial workarounds that risk your accounts.

Answers from your knowledge

The AI replies only from what you've added, and hands over to a person when it isn't sure.

Your data stays yours

Isolated accounts, never used to train AI models, and deletion on request.

You stay in control

Take over any chat, pause the AI per conversation, and see every message it sent.

Frequently asked questions

Everything you need to know before you start.

The all-in-one CRM for WhatsApp, Instagram, Messenger, TikTok and web chat: shared inbox, leads, campaigns, content and ads, with AI-assisted replies grounded in your own knowledge base.

Get started