Data deletion instructions

If you have a Squidfy workspace

1. Disconnect WhatsApp in Settings. This stops Meta sending us your events and deletes our stored access token.
2. Email info@squidfy.com from the address you sign in with, asking us to delete your workspace and account.
3. We confirm the request and delete your workspace, conversations, leads, knowledge base and account within 30 days.

You can also remove Squidfy’s access from the Facebook / Meta side at any time (Meta Business Settings, or the WhatsApp Business app under Settings → Account → Business Platform). Your WhatsApp Business Account itself is yours and is not deleted.

If you are a customer of a business that uses Squidfy

The business you messaged is responsible for your conversation data. Please ask that business to delete it. If you can’t reach them, email info@squidfy.com with the WhatsApp number you used and the business name, and we will pass the request on and help it be carried out.

What we may keep

Billing records that the law requires us to retain, and copies in routine backups until they expire. Raw webhook logs are deleted automatically after 30 days. More detail is in our Privacy Policy.