E-commerce & Instagram Stores: Turn DMs Into Orders at Scale

Many online stores, especially those selling through Instagram and TikTok, close sales on WhatsApp. Customers ask about stock, delivery times and cash on delivery before they buy.

Squidfy automates these answers from your catalog and policies, captures each order as a lead, and gives your small team one shared inbox.

Common WhatsApp challenges

Messages exceed team capacity. A viral post can bring hundreds of chats in an hour. 'Where is my order?'. Delivery status questions flood in after every campaign. Leads lost after price check. Customers who asked the price but didn't order.

Product and policy AI

Stock, sizes, COD, delivery times and returns.

Lead capture

Every chat becomes a lead automatically.

Pipeline

Interested, Ordered, Shipped, Delivered, Returned.

Scale without hiring

The AI handles routine questions so your team focuses on closing.

Analytics

Conversion and busiest hours to plan campaigns (Pro).

What to add to your knowledge base

The AI answers only from content you give it. Start with: Product catalog; Shipping times and fees; COD and payment options; Return and exchange policy; Order tracking process.

Which plan fits?

Pro's 35M tokens, 5 seats and analytics suit stores running regular campaigns. New stores can start on Free or Standard. Every plan includes the shared inbox and knowledge base; yearly billing saves 20%, and Meta's WhatsApp message charges are billed separately.

Pro tip

Before launching an ad campaign, add the offer details to the knowledge base so the AI can answer questions about it from the first click.