Hotels & Holiday Homes: Concierge-Level Service on WhatsApp

Guests now expect to reach the hotel on WhatsApp for everything: early check-in, airport transfers, restaurant hours, late checkout, extra towels.

Squidfy lets the front office, concierge and reservations share one inbox, with an AI that answers property questions instantly in the guest's language.

Common WhatsApp challenges

Guest questions at all hours. Arrivals, departures and in-stay requests never stop. Several departments, one channel. Reservations, F&B and housekeeping all need access. Direct booking leads lost. Guests who ask about rates need quick, persuasive replies.

AI concierge

Facilities, timings, transfer prices and local tips, answered from your guide.

Assign to departments

Route requests to housekeeping, F&B or reservations.

Direct-booking pipeline

Track rate enquiries, groups and events.

Multi-number and multi-location

Business supports up to 10 numbers for hotel groups and holiday-home portfolios.

Language-aware replies

Replies in the guest's language, including voice notes.

What to add to your knowledge base

The AI answers only from content you give it. Start with: Facilities and timings; Room types and policies; Transfer and tour prices; Check-in/out policy; Local area guide.

Which plan fits?

Hotels with several departments need Business for 20 seats and multiple numbers. Small boutique hotels and holiday-home operators can start on Pro. Every plan includes the shared inbox and knowledge base; yearly billing saves 20%, and Meta's WhatsApp message charges are billed separately.

Pro tip

Give each department a clear tag or assignee so requests don't bounce between teams.