Spas & Wellness Centres: Calm Clients, Calmer Front Desk

The spa experience starts long before the guest arrives. A slow or confused WhatsApp reply about a couple's massage or gift voucher sets the wrong tone.

Squidfy gives your front desk a shared inbox and an AI assistant that knows your treatment menu, durations and policies, so every guest gets a calm, accurate answer straight away.

Common WhatsApp challenges

Complex menus. Durations, add-ons, couples' rooms and memberships make for long explanations. Gift voucher season. Valentine's, Mother's Day and Eid bring waves of voucher requests that overwhelm reception. Therapists can't check messages. Your team is in treatment rooms most of the day.

Full treatment menu in the AI

Durations, prices, add-ons and contraindications, answered from the content you upload.

Voucher and package pipeline

Track gift voucher orders and membership enquiries from request to paid on the Kanban board.

Business-hours replies

On Pro, guests messaging at midnight get a polite after-hours reply and a promise of follow-up.

Escalation for health questions

Pregnancy, injuries or medical conditions? Keywords route these to a trained staff member.

What to add to your knowledge base

The AI answers only from content you give it. Start with: Treatment menu with durations; Packages and memberships; Gift voucher terms; Health and pregnancy policy; Arrival and etiquette guide.

Which plan fits?

Standard covers most day spas. Hotel spas or wellness centres with long opening hours and several reception staff get more from Pro's after-hours replies, 5 seats and analytics. Every plan includes the shared inbox and knowledge base; yearly billing saves 20%, and Meta's WhatsApp message charges are billed separately.

Pro tip

Write knowledge base answers in your spa's tone of voice. On Business, each number can have its own AI tone, which suits spa groups with several brands.