Property Management: Organise Tenant Requests in One WhatsApp Inbox

Tenants message about leaking AC units, parking cards, cheque dates and move-out inspections, often all to the same overloaded property manager.

Squidfy organises these requests in a shared inbox, answers policy questions automatically, and keeps a clear record of every request, which helps when disputes come up.

Common WhatsApp challenges

Requests buried in chats. A maintenance request mentioned once is easy to miss. Same policy questions. Move-in documents, pet policy, visitor parking, Ejari renewal. No record of who handled what. Disputes are hard to resolve without a clear history.

Policy FAQs answered instantly

Upload building rules and tenancy guides. The AI handles routine questions.

Requests tracked on a board

Use pipeline stages like Reported, Technician Assigned, Fixed and Closed for maintenance tickets.

Assign to building managers

Route chats to the manager responsible for each building.

Full message history

Every message, including what the AI sent, is visible to your team.

Numbers per portfolio

Business supports up to 10 numbers for different buildings or owners.

What to add to your knowledge base

The AI answers only from content you give it. Start with: Building rules; Move-in and move-out checklists; Payment schedules and methods; Maintenance request process; Emergency contacts.

Which plan fits?

Pro's escalation rules and analytics fit growing property managers. Larger portfolios fit Business with up to 10 numbers and 20 seats. Every plan includes the shared inbox and knowledge base; yearly billing saves 20%, and Meta's WhatsApp message charges are billed separately.

Pro tip

Use escalation keywords like 'leak', 'fire' or 'flood' so urgent issues skip the queue and reach a human immediately.