Physiotherapy Clinics: Keep Patients on Track From First Session to Recovery
Physio patients need several sessions, and many drop off early. Squidfy answers questions, books sessions and helps your team follow up throughout treatment.
Physiotherapy works best when patients complete their treatment plan. Yet many stop after a few sessions, often because rebooking is a hassle.
Squidfy makes rebooking easy on WhatsApp, answers insurance and pricing questions, and helps your team track patients through their treatment journey.
Common WhatsApp challenges
Drop-off mid-treatment. Patients forget or stop rebooking. Insurance pre-approval questions. Complex and repetitive. Therapist schedules. Matching patients to the right therapist.
Service and insurance FAQs
Session fees, packages and insurance process.
Treatment pipeline
Assessment, In Treatment, Discharged, Follow-up.
Therapist assignment
Route patients to their therapist's chat queue.
Escalation for clinical questions
Pain or injury questions go to a therapist.
What to add to your knowledge base
The AI answers only from content you give it. Start with: Services and fees; Packages; Insurance process; Therapist specialties; What to wear/bring.
Which plan fits?
Standard covers most clinics. Multi-therapist practices benefit from Pro's 5 seats and analytics. Every plan includes the shared inbox and knowledge base; yearly billing saves 20%, and Meta's WhatsApp message charges are billed separately.
Pro tip
Use the pipeline to spot patients who haven't booked in two weeks, and reach out to them.
What it looks like in a chat
Example conversation. Prices and details are illustrative — your AI answers only from the knowledge you add.
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