Pharmacies: Handle Availability Questions and Delivery Orders Faster
'Do you have this medicine?' and 'Do you deliver?' Squidfy answers operational questions instantly and routes anything clinical to your pharmacists.
Community pharmacies get constant WhatsApp messages: product availability, delivery, opening hours and prescription refills.
Squidfy handles operational questions automatically and hands medical or prescription questions to a pharmacist, keeping clinical advice where it belongs.
Common WhatsApp challenges
Product availability questions. Customers send photos of packaging all day. Delivery orders. Address and payment details scattered across chats. Clinical questions need care. Medical advice must come from a pharmacist.
Operational FAQs
Hours, delivery areas, fees and insurance.
Escalation for clinical questions
Keywords like 'dose', 'side effect' and 'prescription' go to a pharmacist (Pro).
Delivery order tracking
Pipeline from request to delivered.
Photo sharing
Customers send prescriptions or packaging photos to staff.
What to add to your knowledge base
The AI answers only from content you give it. Start with: Opening hours; Delivery areas and fees; Insurance accepted; Prescription refill process; Payment methods.
Which plan fits?
Pro's escalation rules are important for pharmacies. Pharmacy chains should consider Business for multi-location support. Every plan includes the shared inbox and knowledge base; yearly billing saves 20%, and Meta's WhatsApp message charges are billed separately.
Pro tip
Keep medication advice out of the knowledge base entirely, and let the AI hand those questions to pharmacists.
What it looks like in a chat
Example conversation. Prices and details are illustrative — your AI answers only from the knowledge you add.
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