Perfume & Oud Shops: Describe Every Scent Perfectly on WhatsApp
Customers can't smell through WhatsApp, so they ask a lot of questions. Squidfy describes your scents, recommends gift sets and takes orders around the clock.
Selling fragrance over chat means describing scent in words. Customers ask about notes, longevity, sillage and which oud suits a gift.
Squidfy uses your product descriptions to answer these questions consistently and recommends options, in Arabic or English, while your staff handle in-store customers.
Common WhatsApp challenges
Detailed product questions. Notes, strength and longevity for dozens of products. Gift season rush. Ramadan, Eid and National Day bring order spikes. Mixed-language customers. Arabic and English conversations side by side.
Scent descriptions from your catalog
Top, heart and base notes, longevity and recommendations.
Bilingual replies
The AI responds in the customer's language.
Gift set orders tracked
Order pipeline from enquiry to delivery.
Multiple numbers
Separate lines for retail and wholesale (Pro and Business).
What to add to your knowledge base
The AI answers only from content you give it. Start with: Product catalog with scent notes; Gift sets and packaging; Delivery areas; Wholesale terms; Store locations.
Which plan fits?
Standard gives PDF catalog uploads and the pipeline. Brands with wholesale and retail lines benefit from Pro's 3 numbers. Every plan includes the shared inbox and knowledge base; yearly billing saves 20%, and Meta's WhatsApp message charges are billed separately.
Pro tip
Describe each scent with an occasion ('office-friendly', 'evening', 'wedding gift'). Customers find that more helpful than notes alone.
What it looks like in a chat
Example conversation. Prices and details are illustrative — your AI answers only from the knowledge you add.
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