Logistics & Courier Companies: Cut 'Where Is My Parcel?' Messages

Courier and logistics companies field huge volumes of WhatsApp messages from recipients and business clients: tracking, address changes, delivery times and rates.

Squidfy's AI answers rate and policy questions, collects details for exceptions, and routes complex issues to operations, with full history for every shipment conversation.

Common WhatsApp challenges

Tracking questions. A large share of messages are about delivery status. B2B rate enquiries. Merchants asking for rates need fast, accurate quotes. Drivers and office out of sync. Address changes don't reach drivers.

Rate and coverage FAQs

Rates by weight and zone, delivery times and COD terms.

Exception handling

Address changes and failed deliveries assigned to operations.

Merchant pipeline

Track new B2B accounts from enquiry to onboarding.

Multiple numbers

Separate lines for customers and merchants (Pro or Business).

What to add to your knowledge base

The AI answers only from content you give it. Start with: Rate card by zone and weight; Delivery timelines; COD terms; Prohibited items; Merchant onboarding steps.

Which plan fits?

Logistics companies with high volumes and multiple teams need Business for 80M tokens, 20 seats and up to 10 numbers. Every plan includes the shared inbox and knowledge base; yearly billing saves 20%, and Meta's WhatsApp message charges are billed separately.

Pro tip

Set up separate numbers for recipients and merchants. Each audience needs a different AI tone and knowledge base.