Grocery Stores: Take WhatsApp Orders Without the Mess

Neighbourhood grocery stores have relied on WhatsApp ordering for years. But one phone and one person can't keep up when orders grow.

Squidfy gives the store a shared inbox, an AI that answers delivery and policy questions, and a clear order pipeline your pickers and drivers can follow.

Common WhatsApp challenges

Orders on one phone. One person reads, picks and dispatches. Delivery questions. Minimum order, delivery fee and timing. Substitutions. Out-of-stock items need quick confirmation.

Delivery and policy FAQs

Minimum order, fees, areas and timing.

Shared order inbox

Several staff can process orders at once.

Order pipeline

Received, Picking, Out for Delivery, Delivered.

Internal notes

Substitutions and customer preferences recorded.

What to add to your knowledge base

The AI answers only from content you give it. Start with: Delivery areas and minimum order; Opening hours; Payment methods; Substitution policy; Weekly offers.

Which plan fits?

Standard works for single stores. Supermarkets with several branches should look at Business. Every plan includes the shared inbox and knowledge base; yearly billing saves 20%, and Meta's WhatsApp message charges are billed separately.

Pro tip

Put weekly offers in the knowledge base. The AI can suggest them when customers order.