Auto Repair Garages: Quote Faster and Keep Customers Updated

Garages run on trust. Customers want quick quotes before they come in and updates while their car is in the workshop.

Squidfy answers service-price questions from your menu, collects car details, and lets your service advisors update customers from a shared inbox with internal notes on each job.

Common WhatsApp challenges

Mechanics can't answer the phone. Greasy hands and ringing phones don't mix. 'Is my car ready?' messages. Status questions interrupt the workshop all day. Quotes forgotten. Customers who received a quote rarely get a follow-up.

Service menu answers

Oil change, minor and major services, brakes and AC re-gas, with prices by car type.

Job tracking on the pipeline

Received, Diagnosing, Awaiting Approval, In Repair, Ready.

Internal job notes

Advisors note diagnoses and approvals without the customer seeing internal talk.

Customer photos and voice notes

Customers send photos of warning lights or voice notes describing noises.

What to add to your knowledge base

The AI answers only from content you give it. Start with: Service menu with prices by vehicle type; Warranty policy; Pick-up and drop-off service; Opening hours; Payment methods.

Which plan fits?

Standard's pipeline and notes suit most garages. Multi-bay workshops with several advisors should look at Pro. Every plan includes the shared inbox and knowledge base; yearly billing saves 20%, and Meta's WhatsApp message charges are billed separately.

Pro tip

Ask customers to send a photo of the dashboard warning light. It helps your advisor give a better first estimate.