AC & Maintenance Companies: Dispatch Faster, Answer Smarter

AC, plumbing and electrical companies deal with urgent requests. In peak summer, a broken AC is an emergency, and customers message several companies at once.

Squidfy replies instantly, collects the issue, address and photos, and escalates urgent requests to dispatchers, while handling routine questions about pricing and annual contracts.

Common WhatsApp challenges

Summer surges. Request volume can multiply overnight. Urgent vs routine. Hard to triage quickly from a flooded inbox. Annual contract sales. AMC leads need follow-up.

Instant triage

The AI asks for issue, unit type, address and photo.

Escalation keywords

'Leak', 'no cooling' or 'sparks' go straight to a dispatcher (Pro).

AMC pipeline

Track annual maintenance contract leads.

Field-team friendly

Built for teams with field staff, with assignment and notes.

After-hours replies

Night requests get an immediate response and a callback time.

What to add to your knowledge base

The AI answers only from content you give it. Start with: Service prices; AMC packages; Service areas; Emergency process; Warranty on repairs.

Which plan fits?

Pro's escalation rules, business-hours replies and 5 seats fit maintenance companies. Large operators should look at Business. Every plan includes the shared inbox and knowledge base; yearly billing saves 20%, and Meta's WhatsApp message charges are billed separately.

Pro tip

Ask for a photo in the first reply. It helps technicians bring the right parts and fix it on the first visit.